We often don't think about insurance until we actually need it. Whether you need it now or not, you may be eligible for some complimentary travel or shopping insurance with your ANZ credit card. Take a look and see!
Complimentary insurances for ANZ credit cards have undergone some recent changes, which will take effect from 2024. Please refer to your new policy booklets and our helpful FAQs for details.
Select your card category below to see what complimentary insurances you may be eligible for on your existing ANZ credit card.
Platinum or Black cards ANZ First cardsThe eligible ANZ Platinum and Black credit cards are as follows:
Refer to the policy information booklet for terms, conditions, exclusion, limits, applicable sub-limits and eligibility criteria that apply. disclaimer
You could be eligible for these complimentary insurances disclaimer when you make eligible purchases using your eligible ANZ Platinum or Black credit card (see list below):
The eligible ANZ First credit cards are as follows:
Refer to the policy information booklet for terms, conditions, exclusion, limits, applicable sub-limits and eligibility criteria that apply. disclaimer
You could be eligible for these complimentary insurances disclaimer when you make eligible purchases using your eligible ANZ First credit card (see list below):
You may be eligible for up to 6 months of complimentary international travel insurance with your ANZ Black or Platinum credit card. You'll need to meet the eligibility criteria set out in your policy information booklet including, but not limited to:
Before you travel overseas, read your policy information booklet for full eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits. disclaimer You can also check your eligibility and obtain a Letter of Eligibility online or by phone below.
| Check online Via Allianz Global Assistance website | 1300 135 271 8am-5pm AEST, Mon-Fri, excl. public holidays |
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If your condition is life threatening, please call local emergency services.
Allianz Global Assistance are on call 24 hours a day, 7 days a week. Please contact us using the following contact details:
1800 010 075 within Australia
+61 7 3305 7465 from overseas
Please note that calls from mobiles, public telephones or hotel rooms may attract additional charges.
Find the number you need from our list below
1800 010 075
1800 214 5514
10800 610 0434
10800 261 1323
0800 905 823
0800 182 7635
0800 611 4107
800 900 389
00080 0610 1108
0018 036 1098
800 787 451
0066 3386 1052
1800 815 102
08000 0232 683
0800 778 103
800 61602187
900 996 115
0800 561 361
001 800 612 1082
0800 289 270
1866 844 4085
Please refer to the insurance booklet relevant to your ANZ credit card for the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the Group Insurance Policy.
Please pick any of the following options to make a claim to the Allianz Global Assistance/ANZ Travel team:
Lodge your travel claim online or obtain a claim form for other complimentary covers.
24 hours a day, 7 days a week
8am to 5pm AEST, Monday to Friday (except public holidays)
Please note that calls from mobiles, public telephones or hotel rooms may attract additional charges.
Post your completed claim form to Allianz Global Assistance, Locked Bag 3014, Toowong DC, QLD 4066
A summary of the main changes (PDF) taking place in relation to the ANZ Platinum and Black Personal Credit Cards Complimentary Insurance Policy Information Booklet are:
For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please refer to the new ANZ Platinum and Black Personal Credit Cards Complimentary Insurance Policy Information Booklet for more information.
A summary of the main changes (PDF) taking place in relation to the ANZ First Credit Card Complimentary Insurance Policy Information Booklet are:
For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please refer to the new ANZ First Credit Card Complimentary Insurance Policy Information Booklet for more information.
ANZ and Allianz review the complimentary insurance offering from time to time and make adjustments in line with market conditions.
ANZ and Allianz review the complimentary insurance offering from time to time and make adjustments to reflect changing customer preferences and broader market conditions.
Where you want to make a claim for an insurable event that occurred before 7 June 2024, the event will be covered under the terms of the policy in place at that time.
For ANZ Platinum and ANZ Black cardholders, if the insurable event occurred before 7 June 2024, the ANZ Platinum and Black Personal Credit Cards Complimentary Insurance Policy Information Booklet (PDF) dated 8 November 2023 will apply.
Terms, conditions, exclusions, limits, applicable sub-limits and eligibility criteria apply. Please refer the new ANZ Platinum and Black Personal Credit Cards Complimentary Insurance Policy Information Booklet for more information.
For ANZ First Credit Card customers, if the insurable event occurred before 7 June 2024, the ANZ First Credit Card Complimentary Insurance Policy Information Booklet (PDF) dated 8 November 2023 will apply.
Terms, conditions, exclusions, limits, applicable sub-limits and eligibility criteria apply. Please refer the new ANZ First Credit Card Complimentary Insurance Policy Information Booklet for more information.
If you have any questions about how the changes may apply to you, please contact Allianz Global Assistance on 1300 135 271 (within Australia) or by email to ANZTravelTeam@allianz-assistance.com.au.
If you have any questions about an existing insurance claim or how the changes may apply to you, please contact Allianz Global Assistance on 1300 135 271 (within Australia) or by email to ANZTravelTeam@allianz-assistance.com.au.
Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631(trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued a group policy to Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL and Australian credit licence 234527 which allows eligible ANZ account holders and cardholders to claim under the group policy as a third party beneficiary by reason of the statutory operation of Section 48 of the Insurance Contracts Act 1984 (Cth). The eligibility criteria, terms, conditions, limits and exclusions of the group policy are set out in the ANZ Platinum and Black Credit Card Complimentary Insurance booklet (PDF) which may be amended from time to time. An excess may be deducted from any benefit paid. ANZ does not guarantee this insurance. Any advice has been prepared without taking into account your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.
Purchase Protection Insurance and Extended Warranty Insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued a Group Policy to Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL and Australian credit license 234527 which allows eligible ANZ account holders and cardholders to claim under the Group Policy as a third party beneficiary by reason of the statutory operation of Section 48 of the Insurance Contracts Act 1984 (Cth). The eligibility criteria, terms, conditions, limits and exclusions of the Group Policy are set out in the ANZ First Credit Card Complimentary Insurance booklet (PDF) which may be amended from time to time. ANZ does not guarantee this insurance. Any advice has been prepared without taking into account your objects, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.
