For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Customers rated International Medical Group 4.51 out of 5 ratings and reviews recommended By Sarah Y. on Sep 03, 2024 for a trip to the United Kingdom. the United Kingdom. The trip included a International Medical Group iTravelInsured Travel SEThis insurance is the only insurance that covers sick pets or pets that pass away while on trip. It’s why I bought it.
Shortly before my trip (10 days) my dog was diagnosed with congestive heart failure. It was sudden and certainly not preexisting. Anyway I called because I seriously considered cancelling my trip. The agent was supportive and confirmed the insurance does cover this exact thing and I could wait until a day or two before to cancel if I chose to see how she was doing.
We ended up going on our trip but it was a huge relief knowing if anything happened we could file a claim. We love our animals very much.
Sarah Y. would recommend this plan to a friend or relative. 0 of 0 people found this review helpful Satisfaction Claims not filed Note: This review is for an earlier version of the plan.The plan provided good coverage for our trip at a reasonable price, and fully reimbursed the claim that we submitted. I give four stars instead of five because the communication was suboptimal. There was no feedback following the submission of our claim, and the reimbursement appeared in our bank account without any email or acknowledgement that the process was complete. That said, we appreciated the reimbursement!
Elizabeth L. would recommend this plan to a friend or relative. 1 of 1 people found this review helpful Satisfaction Note: This review is for an earlier version of the plan.Although the coverage was very good and I felt good about that part, the claim process was majorly frustrating. Too much to go into here. Even though the claims department says they will contact you ( either email or phone) they never do. If you contact customer service by phone they cannot tell you anything about your claim, only general information and that is not always the same information even though you are asking the same question.
My suggestion is, if you have or think you have a claim open up one immediately for your full amount in question then collect back-up info within the required timeframe. And then send in.
Be sure to open an account with them, because it is the only way to track your claim. You will never and I mean NEVER be contacted by them!