DOWNLOADING THE APP AND CREATING AN ACCOUNT
Gather this information before you begin installation for a smoother walk through.
The Sensi Touch Wi-Fi Thermostat is a Wi-Fi enabled device. To install and configure your thermostat correctly, you must use the Sensi app. To start the installation process, download the Sensi app to your smart phone or tablet. It is a free download. The Sensi app requires the following Operating System (OS) software to download:
When you download the Sensi app, you will be prompted to create an account. This is required to access your thermostat remotely and use all of the features Sensi offers. Use a valid email address and a password of your choosing to create an account. Remember this email address and password. Your Sensi thermostat will be linked to this email address once it is registered.
Note that the “Install a device” option is only for installing to HomeKit only. You will lose available features without creating an account.
Once you have downloaded the Sensi app, and have created an account, you are ready to install the thermostat to your wall and connect it to Wi-Fi. If no thermostats are registered yet, tap the plus (+) sign to add a thermostat.
First, choose which thermostat you purchased. The Sensi Touch
Wi-Fi Thermostat option is for the following model numbers:
Note: You can check your model number on the back of the thermostat faceplate.
Install path
After creating an account, signing in and choosing your model, the app will ask you whether or not the thermostat is already on the wall. You will either choose “No, it needs to be installed,” or “Yes, it is on the wall.”
The first option will walk through the entire installation process. If you did not have this thermostat professionally installed, choose this option.
The second option is for connecting your thermostat to Wi-Fi only. If you have had a professional install your thermostat, and you just need to connect the Sensi thermostat to your home Wi-Fi network, choose this option.
No, it needs to be installed.
This option will walk you through the entire installation process, including identifying and connecting your wiring, as well as connecting to Wi-Fi. The Sensi app will walk through a step-by-step process for installation.
Gather tools and package contents
Gather all the necessary tools for installation.
Turn off the power to your heating and air conditioning system before handling your thermostat wires.
Remove the cover using a screwdriver or by pushing the pressure latch. Some covers pull off while others need to be released using a screwdriver.
THIS IS IMPORTANT. The Sensi app will prompt you to take a picture of your existing thermostat and old wiring in case you need it later.
This can be helpful for troubleshooting with our technical support team if necessary. The picture you take will be saved to your camera roll or photo gallery.
Throw away any jumper wires
Sensi has a jumper wire built into it, and you will not need any jumper wires from your old unit.
Choose the terminal labels that have wires attached to them on your old thermostat here. The app will tell you if you
have a valid configuration.
If you are getting an invalid configuration message you can learn more about compatibility at sensicomfort.com/compatibility.
System tpe
Select what type of system you have.
Label your wires
Using the provided wire label stickers, label your wires by removing one wire at a time.
Disconnect wires and remove base
After all of your wires are labelled, remove the old thermostat base from the wall.
Install sensi base
Use the provided mounting screws and secure the Sensi base to the wall.
Connect the wires
Once the Sensi Touch base is mounted and secured on the wall, insert the wires into the terminals. Simply push the wires into the terminal slots.
Attach cover
Push the front display onto the thermostat base. If you used the “Backlight” feature, please make sure the switch is turned “Off” so you can control it from the display.
Turn on power
Turn the power to your system back on.
Connecting to Wi-Fi
This portion of the installation guide covers how to connect your thermostat to Wi-Fi. If you chose the first option, “No, it needs to be installed,” the app will provide instructions for installing and wiring your thermostat before you con-nect to Wi-Fi. If you had your Sensi thermostat installed by a professional or if you have already installed and wired your Sensi thermostat yourself, but have not yet connected to Wi-Fi, choose “Yes, it is on the wall.” The app will jump right into connecting your thermostat to Wi-Fi.
BROADCAST SENSI NETWORK
On the thermostat, press Menu, then Wi-Fi. In the Wi-Fi menu, press “Set up new network.”
CONNECT YOUR SENSI THERMOSTAT TO YOUR WI-FI NETWORK WITH THE SENSI APP
Follow the step-by-step instructions in the Sensi app. The Wi-Fi connection process will be slightly different based on your device’s operating system (iOS/Android) and Sensi app version. In many cases, the code you need to connect your thermostat to your Wi-Fi network will appear dynamically on your thermostat screen. In some cases, Android users will instead use a printed code found on the back of the welcome guide.
Name Thermostat
You can select a name or choose a custom name for your thermostat. Press “Next” to continue.
Register thermostat
After successfully connecting Sensi, the app will prompt you to register the thermostat. You can either choose the “Locate Me” option or fill in your street address, city, state, zip code, country and time zone manually. Press “Next” to continue.
Contractor Information
If a contractor professionally installed your thermostat, and registered as a Sensi partner, they have the option to input their phone number here. If there is not a registered number available, simply hit “Next” to continue.
Start Using Sensi
Congratulations on successfully installing Sensi. Press “Start Using Sensi Thermostat” to open the main screen of the app.
Accessing your Sensi thermostat from other devices
When you log into your Sensi account with your email address and password, the app or web page will be able to control all the thermostats registered to your Sensi account.
If you give someone else your email address and password to your Sensi account, they will be able to log in and control any thermostats registered to that account. You can change your email address and password from inside the app or when you are logged into your thermostat via the Sensi website. Be aware of this when giving out your information. There
is no limit to the number of devices that can access the thermostat.
Forgot password
If you forgot the password to your Sensi account, click on “Forgot Password” on the login screen of the Sensi app or select “Account” then “My Thermostat” option on the
www.sensicomfort.com website. A temporary password will be sent to the email address that you use to login.
Installing multiple thermostats
If you are installing more than one thermostat, follow the same installation process in the Sensi app. Once you have one thermostat installed, open the Sensi app on your phone. At the main screen, press the plus (+) sign to add another thermostat to your account. The (+) sign will be on the top left of the screen on an iOS device, and the top right of the screen on an Android device.
Note: To reconnect an already registered thermostat to a new router, use the plus sign and choose the second option, “Yes, it is on the wall,” and run through the connection steps again.
If you replaced your router or changed your Wi-Fi network password, you will need to reconnect your thermostat to Wi-Fi. This is different depending on what smart device you are using.
IOS
If you’re using an iOS device with iOS 10 or later, follow these steps to reconnect to Wi-Fi:
ANDROID
If you’re using an Android device, use the plus (+) sign in the main view of the Sensi app and choose the second option, “Yes, it is on the wall.” Follow the in app instructions to reconnect the thermostat to Wi-Fi.
Accessing account information
You can use the Account area to access your email prefer-ences, change your account information and email address associated with your Sensi.
HVAC configuration menu
If you chose the option “No, it needs to be installed” and walked through the installation process on the Sensi app the app should have correctly configured your thermostat for your system type. You can check your system configurations by accessing the “Menu” on the physical thermostat, and then pressing “Set Up HVAC Equipment.”
For problems connecting your Sensi thermostat, call or email the Sensi Technical Support team, and they will be happy to help you or your contractor walk through any steps needed to troubleshoot the Sensi thermostat.
| Menu item | Options |
| Outdoor Equipment Configuration |
*If you have a heat pump, you’ll most likely have a wire in O/B.
**If you have two stages, you’ll have a wire in Y2.
AC1 Conventional Cooling 1
AC2 Conventional Cooling 2
HP1 Heat Pump 1 (Single Stage) HP2 Heat Pump 2 (Two-Stage) ACO No Cooling
For Gas or Electric Heat
*If you have two stages, you’ll have a wire in W2.
GA 1 Gas, oil, propane furnaces or boilers (Single Stage)
GA 2 Gas, oil, propane furnaces or boilers (Two Stage)
EL1 Electric furnaces (Single Stage) EL2 Electric furnaces (Two-Stage) FAN No Heating
*If you’ve installed your Sensi Touch to a heat pump, and your system is producing warm air in “Cool” and cool air in “Heat,” you may need to change your Reversing valve position to either O or B.
**There must be a wire in the O your HVAC system. If there is default setting as “O.”
O Heat pump – O/B is always energized in Cool.
B Heat pump – O/B is always energized in Heat.
6 Zone valve setting.
/B terminal for this configuration to affect no wire in the O/B terminal, simply leave the
Single Stage or Multi-Stage Conventional System with Single Transformer
Heat Pump S ystems
Single Stage or Multi-Stage System (No heat pump) with Two Transformers
Download Manual:
OTHER MANUALS
